RETURNS AND CANCELLATIONS
Your complete satisfaction is our goal.
If you are not satisfied with your purchase, please contact customer service within 15 days, and we will issue return label to you. Upon receipt of the label, please mail the items to our returns center. Please be sure that the items are in their original, sealed packaging with the original invoice. Returned items that have been opened, damaged, or used will not be eligible for returns unless the product was defective or damaged when you received it. Returns will not be accepted after 15 days.
When we receive the returned item, upon inspection, we will issue a credit to you for your full purchase price, not including the shipping costs. If the return is a result of our error, or you received defective or damaged goods, we will refund the shipping costs as well.
Items that have to be special ordered cannot be canceled and are not returnable.
Refunds for Orders paid by check or wire transfer can take up to 30 days to be processed.
If you received an item that you did not order, please contact customer service, and we will issue a prepaid return label for their return.